We are looking for a Senior UX Strategist to join our dynamic team.
What you will work on:
Lead the development and execution of a cohesive, cross-channel customer experience strategy for app, web and logged-in services.
Map end-to-end customer journeys, identify friction points and translate insights into prioritized, insight-driven initiatives.
Define channel strategy, content structure, login flows and AI-enabled customer encounter solutions to create recognition and coherence across services.
Drive strategic decisions that balance business goals, technical dependencies and customer value; produce roadmaps, business cases and measurable KPIs.
Collaborate closely with UX designers, product owners, architects, marketing and engineering to turn strategy into implementable solutions.
Facilitate workshops, stakeholder alignment and governance to secure buy-in and coordinate delivery across complex, federated organizations.
Apply data-driven methods and AI/analytics to personalize experiences and continuously evaluate impact and ROI.
Champion ways of working that scale CX across the organization, including federated delivery models and SAFe/Agile frameworks.
What you bring:
Several years of proven experience in customer experience, digital strategy or service design, preferably in large, complex organizations.
Demonstrated ability to lead strategic CX initiatives and drive change across multiple stakeholder groups.
Strong analytical capability to turn qualitative and quantitative insights into clear strategic choices and measurable initiatives.
Deep understanding of channel and platform logic (app/web/logged-in/open), CX platforms, CRM and sales support systems.
Practical experience with Cloud, headless architectures, API-driven platforms and applying AI/data analytics to CX problems.
Track record of mapping customer journeys, designing CX strategy and providing actionable guidance for both business and IT.
Experience working in agile environments and scaled frameworks (e.g., SAFe), with the ability to lead agile CX workstreams.
Ability to create structure in complex contexts, facilitate cross-functional collaboration, and communicate persuasively to all levels of the organization.
A user-centric mindset, commercial awareness and a focus on delivering measurable customer and business impact
Fluent in Swedish and English.
If this sounds interesting, please send your CV to cv@veritaz.se
