Assignment Description:
We are looking for a Senior UX Strategist to join our dynamic team.
What you will work on:
- Lead the development and execution of a cohesive, cross-channel customer experience strategy for app, web and logged-in services.
- Map end-to-end customer journeys, identify friction points and translate insights into prioritized, insight-driven initiatives.
- Define channel strategy, content structure, login flows and AI-enabled customer encounter solutions to create recognition and coherence across services.
- Drive strategic decisions that balance business goals, technical dependencies and customer value; produce roadmaps, business cases and measurable KPIs.
- Collaborate closely with UX designers, product owners, architects, marketing and engineering to turn strategy into implementable solutions.
- Facilitate workshops, stakeholder alignment and governance to secure buy-in and coordinate delivery across complex, federated organizations.
- Apply data-driven methods and AI/analytics to personalize experiences and continuously evaluate impact and ROI.
- Champion ways of working that scale CX across the organization, including federated delivery models and SAFe/Agile frameworks.
What you bring:
- Several years of proven experience in customer experience, digital strategy or service design, preferably in large, complex organizations.
- Demonstrated ability to lead strategic CX initiatives and drive change across multiple stakeholder groups.
- Strong analytical capability to turn qualitative and quantitative insights into clear strategic choices and measurable initiatives.
- Deep understanding of channel and platform logic (app/web/logged-in/open), CX platforms, CRM and sales support systems.
- Practical experience with Cloud, headless architectures, API-driven platforms and applying AI/data analytics to CX problems.
- Track record of mapping customer journeys, designing CX strategy and providing actionable guidance for both business and IT.
- Experience working in agile environments and scaled frameworks (e.g., SAFe), with the ability to lead agile CX workstreams.
- Ability to create structure in complex contexts, facilitate cross-functional collaboration, and communicate persuasively to all levels of the organization.
- A user-centric mindset, commercial awareness and a focus on delivering measurable customer and business impact
- Fluent in Swedish and English.
If this sounds interesting, please send your CV to cv@veritaz.se
