Assignment Description:
We are looking for a Senior Technical Service Manager to join our dynamic team.
What you will work on:
- Manage and support business-critical HR-related IT services across the full application lifecycle, from requirements and implementation to daily operations and continuous improvement
- Act as the primary interface between IT and business stakeholders, ensuring stable, compliant, and high-quality service delivery
- Oversee second- and third-line support, maintenance, and operational service delivery within the application area
- Collaborate closely with architects and IT specialists to translate business needs into technical improvements and enhancements
- Coordinate stakeholders in a global environment and ensure clear communication across operational and strategic levels
- Drive continuous improvements in incident, problem, and change management to enhance service quality and user experience
- Ensure proper documentation, service follow-up, and adherence to agreed processes and standards
- Support the organization’s transition toward more standardized and global IT solutions
What you bring:
- Proven experience in operational service delivery management with a strong focus on support and maintenance
- Experience working with second- and third-line support in business-critical IT environments
- Strong communication skills and a proactive, service-oriented mindset
- Demonstrated ability to manage clients and stakeholders in large, global organizations
- Capability to build trust and confidence with stakeholders at both operational and strategic levels
- Basic understanding of infrastructure, integrations, security, and automation tools and technologies
- Fluency in both Swedish and English, written and spoken
- Experience with customer-oriented technical support is considered an advantage
- Experience working in a global context and familiarity with ServiceNow is meriting
- A structured, self-driven, and collaborative working style with the ability to clearly and constructively articulate issues and need
If this sounds interesting, please send your CV to cv@veritaz.se
