Senior IT Service Manager - 14858

This post is also available in: Svenska (Swedish)

Assignment Description:

We are looking for a Senior IT Service Manager to join our dynamic team.

What you will work on:

Act as the primary point of contact for IT deliveries supporting Safety and Health within the People & Culture (HR IT) domain
Manage daily operations, support, and maintenance of the HR application portfolio, including second- and third-line support
Translate business needs and requirements into effective IT solutions in collaboration with solution architects and IT specialists
Represent IT in meetings with business stakeholders and ensure alignment between business and IT
Organize, lead, and facilitate stakeholder meetings and follow up on actions and decisions
Create, update, and maintain documentation to ensure compliance with IT processes, governance, and guidelines
Drive continuous improvements in IT service processes such as incident, problem, and change management to enhance customer experience
Support the transition from legacy applications to modern, globally aligned HR IT solutions

What you bring:

Proven experience in operational IT service delivery management with a strong focus on support and maintenance
Experience working with second- and/or third-line support in complex IT environments
Strong communication skills and a proactive, customer-oriented mindset
Demonstrated stakeholder and client management experience in large, global organizations
Ability to build trust and engage stakeholders at both operational and strategic levels
Basic understanding of IT infrastructure, system integrations, security concepts, and automation tools
Fluency in English and Swedish, both written and spoken
Experience working in a global context and familiarity with ServiceNow is an advantage
A structured, well-organized, and self-driven working style with strong collaboration skills

If this sounds interesting, please send your CV to cv@veritaz.se

Senior IT Service Manager – 14858