AI AUTOMATION

Ticket Triage Automation

Automatically Classify, Prioritise and Route Support Tickets with AI

60%

Faster Resolution

95%

Classification Accuracy

4x

Agent Productivity

24/7

Instant Triage

Why Ticket Triage Automation Matters

Without automated triage, organisations face:

Slow Response Times

Manual ticket routing delays responses, frustrating customers and violating SLAs.

Inconsistent Classification

Different agents categorise tickets differently, making reporting and routing unreliable.

Misrouted Tickets

Tickets sent to wrong teams require re-assignment, adding delays and frustration.

Agent Overload

Unbalanced workloads burn out agents and create bottlenecks in support operations.

Limited Visibility

Without structured data, it’s impossible to identify patterns in support demand.

Rising Support Costs

Manual triage requires more staff as ticket volumes grow, driving up operational costs.

What Ticket Triage Automation Does

Our AI-powered triage engine automates the entire ticket handling process

Smart Classification

Priority Assignment

Intelligent Routing

Ready to Transform Your Support Operations?

See how AI triage can reduce your response times and improve accuracy

Supported Use Cases

Ticket Triage Automation can be applied across:

Customer Support & Service Desks

Customer support ticket classification, complaint and escalation detection, service request prioritisation, SLA and response tracking.

IT Service Management (ITSM)

Incident and problem ticket classification, change request routing, IT asset-related ticket tagging, service catalogue integration.

Internal Operations

HR and employee service requests, procurement and vendor queries, legal and compliance issue routing, facilities and admin ticketing.

Our Ticket Triage Automation Approach

We build triage automation that is accurate, explainable and trusted

Ticket & Process Analysis

We analyse your current ticket data, categories, routing rules and SLA requirements. We identify patterns, bottlenecks and triage opportunities.

Classification Model Training

We build classification models using your historical ticket data. Models are trained to categorise, prioritise and suggest routing based on your taxonomy.

SLA & Routing Logic

We implement priority rules, SLA triggers and escalation paths. Routing logic ensures tickets flow to the right teams based on skills and availability.

Integration & Deployment

We integrate with your helpdesk (Zendesk, ServiceNow, Freshdesk, Jira, etc.). Triage automation is deployed as a real-time workflow within your existing system.

Monitoring & Optimisation

We track classification accuracy, routing performance and resolution times. The system improves continuously as data grows and patterns evolve.

What You Receive

Ticket Triage Automation Assessment

AI-Based Classification & Priority Models

SLA & Escalation Logic Design

Helpdesk & ITSM Integrations

Governance & Compliance Framework

Performance Metrics & Insights

Ready to Automate Ticket Triage?

Talk to Veritaz — your AI automation partner for intelligent ticket triage in Sweden and the EU.