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Technical Support Engineer – EV Charging Solutions (2nd Line) – 16693

Gothenburg, Sweden
Onsite

Huy Tran

HR Administrator

cv@veritaz.se

Job Summary

  • Posted Date

    March 17, 2026

  • Work Type

    Onsite

  • Deadline

    2026-03-18

  • Schedule

    Full-time

  • Location

    Gothenburg, Sweden

Job Description

Assignment Overview
We are looking for a Technical Support Engineer (2nd Line)

What you will work on

  • Handling support tickets related to incidents, problems, and how-to questions
  • Performing advanced troubleshooting using backend systems and analytical tools
  • Identifying issues across systems, processes, and integrations
  • Resolving issues directly or escalating to 3rd line support teams
  • Supporting customers with complex technical questions
  • Participating in Root Cause Analysis (RCA)
  • Creating and maintaining knowledge base documentation
  • Managing and tracking support cases and resolutions
  • Collaborating with internal teams to ensure efficient issue resolution

What you bring

  • University degree in Electrical Engineering, Industrial Engineering, Computer Science, or similar
  • Around 0–5+ years of relevant experience (junior to mid-level profiles considered)
  • Strong technical understanding and analytical mindset
  • Ability to troubleshoot across multiple systems and workflows
  • Customer-oriented and solution-focused approach
  • Strong communication and documentation skills
  • Ability to manage and track multiple support cases
  • Interest in charging solutions, electromobility, and energy systems
  • Fluent Swedish and English communication skills (spoken and written)

 

If this sounds interesting, please send your CV to cv@veritaz.se

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