Project Manager/Program Manager

Delivery Manager – Contact Center & Telephony – 16968

Stockholm, Sweden

Onsite

Huy Tran

HR Administrator

cv@veritaz.se

Job Summary

Posted Date

March 25, 2026
Work Type

Onsite
Deadline

2026-03-31
Schedule

Full-time
Location

Stockholm, Sweden

Job Description

Assignment Description

We are looking for a Senior Delivery Manager

What You Will Work On

Lead and coordinate implementation of Contact Center solutions (local and international)
Manage the full delivery lifecycle: requirements, analysis, implementation, testing, and validation
Collaborate with business stakeholders, IT teams, and external vendors
Ensure solutions meet business needs and technical requirements
Drive delivery execution and ensure high quality and timely outcomes
Manage and follow up on vendors and external partners
Support continuous improvement and development of telephony and Contact Center services
Operate within a regulated environment with strong focus on compliance and quality

What You Bring

Extensive experience in Contact Center solutions (preferably Puzzel)
Strong experience in telephony solutions (fixed and mobile)
Good understanding of applications and infrastructure within telephony
Knowledge of both traditional and cloud-based telephony solutions
Experience working with Microsoft 365
Basic understanding of IT security and information security
Experience in managing technical projects and service deliveries
Experience working in agile environments
Experience from banking or financial sector
Strong communication skills in Swedish and English (spoken and written)
Strong analytical, structured, and proactive approach
Ability to manage stakeholders and drive initiatives forward

If this sounds interesting, please send your CV to cv@veritaz.se

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