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Solution Specialist – Contact Center & Telephony – 16973

Stockholm, Sweden

Onsite

Huy Tran

HR Administrator

cv@veritaz.se

Job Summary

Posted Date

March 25, 2026
Work Type

Onsite
Deadline

2026-03-31
Schedule

Full-time
Location

Stockholm, Sweden

Job Description

Assignment Description

We are looking for an experienced Technical Solution Expert

What You Will Work On

Ensure stable and efficient operation of Contact Center and telephony solutions
Manage incidents, changes, and continuous service improvements
Drive enhancements in user experience, processes, and documentation
Collaborate with internal stakeholders and external vendors
Handle lifecycle management and release planning
Contribute to transformation initiatives toward new service solutions
Act as a bridge between business and IT to align solutions with business needs
Support governance and vendor management activities

What You Bring

Minimum 4 years of experience with Contact Center solutions (preferably Puzzel)
Experience with telephony solutions (fixed and mobile)
Documented experience working with IT solutions
Good understanding of applications and infrastructure within telephony
Knowledge of both traditional and cloud-based telephony solutions
Experience working with Microsoft 365
Experience managing IT services and objects
Experience with vendor governance and supplier management
Experience working between business and IT
Experience in agile environments
Experience with IT projects and requirements management
Strong communication skills in Swedish and English (spoken and written)
Structured, proactive, and solution-oriented mindset

If this sounds interesting, please send your CV to cv@veritaz.se

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