Assignment Description
We are looking for an experienced ServiceNow ITSM Implementation Lead
What You Will Work On
- Lead and coordinate strategic ITSM and ServiceNow initiatives from analysis through implementation
- Drive implementation projects in collaboration with Product Owners, process owners, platform teams, and business stakeholders
- Translate business needs into functional and technical requirements
- Plan and facilitate workshops to define solution scope and implementation strategy
- Coordinate project planning, testing, training, deployment, and business adoption
- Ensure solutions align with ServiceNow standard functionality and platform best practices
- Act as the bridge between ITSM processes, ServiceNow platform teams, and business organizations
- Drive initiatives such as Workspace implementation, ITSM modernization, and automation readiness
- Support the introduction of AI capabilities, including Now Assist and ITSM automation
- Structure and manage backlogs, epics, features, and user stories
- Coordinate stakeholder communication and change management activities
- Support continuous improvement of ITSM processes and ServiceNow capabilities
- Ensure successful delivery while maintaining scope, quality, and platform governance
What You Bring
- Proven experience as a ServiceNow Implementation Lead, Technical Project Manager, Product Specialist, or ITSM Consultant
- Strong technical knowledge of ServiceNow ITSM
- Solid understanding of ITSM processes, including Incident, Request, Change, Knowledge, and CMDB/CSDM
- Experience leading ServiceNow implementations or major platform transformation projects
- Ability to translate business requirements into scalable ServiceNow solutions
- Experience working closely with both business stakeholders and technical teams
- Strong experience managing backlogs, epics, features, and user stories
- Good understanding of ServiceNow standard functionality versus customizations
- Experience with stakeholder management, organizational change management, and solution adoption
- Strong workshop facilitation, planning, and coordination skills
- Ability to drive initiatives without owning all technical implementation activities
- Excellent communication and collaboration skills
- Fluent in Swedish and English, both written and spoken
If this sounds interesting, please send your CV to cv@veritaz.se
