Software Engineer/Developer

AI Specialist – Customer Service (Microsoft Ecosystem) – 15888

Stockholm, Sweden
Onsite

Huy Tran

HR Administrator

cv@veritaz.se

Job Summary

  • Posted Date

    February 5, 2026

  • Work Type

    Onsite

  • Deadline

    2026-02-11

  • Schedule

    Full-time

  • Location

    Stockholm, Sweden

Job Description

Assignment Description
The assignment focuses on supporting a customer service organization in adopting and using AI in a secure, responsible, and value-creating way within the Microsoft ecosystem.

What You Will Work On

• Advising customer service teams on how to apply AI in a safe and value-driven manner
• Acting as a bridge between business needs and technical AI solutions
• Designing, developing, and implementing AI use cases within Microsoft platforms
• Supporting requirement definition, prioritization, and risk management
• Ensuring compliance with GDPR and relevant AI regulations
• Contributing to governance, quality assurance, and responsible AI usage
• Educating stakeholders and increasing organizational AI maturity

What You Bring

• Experience working within the Microsoft ecosystem (M365, Power Platform, Dynamics 365 CE)
• Hands-on experience implementing AI solutions in customer service environments
• Good understanding of regulatory requirements related to AI (GDPR, AI Act)
• Strong communication and pedagogical skills for technical and non-technical audiences
• Structured, analytical approach with focus on quality and risk management
• Experience from banking or insurance (meriting)
• Experience planning and delivering training initiatives (meriting)

If this sounds interesting, please send your CV to cv@veritaz.se

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