Assignment Overview
We are looking for a Senior Application Support Consultant
What you will work on
- Providing application support for Trip & Tracking and Map Tracking teams
- Proactively monitoring systems to reduce production incidents and downtime
- Managing incidents and support cases through support channels such as email and Slack
- Monitoring logs, alarms, and system performance metrics
- Analyzing graphs, dashboards, and monitoring data to detect anomalies
- Handling critical alerts and alarms related to system thresholds or queue growth
- Acting on alarms and incidents through monitoring tools such as BSM
- Notifying managers and product owners about critical incidents (P1, P2)
- Participating in daily runtime meetings focused on production system status
- Quickly identifying root causes of incidents and coordinating with the responsible teams
- Working proactively to prevent recurring issues and improve system stability
- Monitoring deployments and being extra attentive during releases in PROD and QA environments
- Supporting development teams with troubleshooting and incident communication
- Handling escalated support cases and coordinating resolution
- Training first-line and second-line support teams on services and support procedures
- Continuously improving knowledge of the team’s services and systems
- Identifying opportunities for operational improvements and reliability enhancements
What you bring
- University degree in Computer Science or a related technical field
- Minimum 5 years of experience in application support or production support roles
- Strong troubleshooting and incident management skills
- Experience working with monitoring and observability tools such as Grafana and Kibana
- Experience analyzing logs, system metrics, and monitoring dashboards
- Knowledge of server-based or cloud-based infrastructure environments
- Ability to investigate databases and validate system data
- Experience supporting complex backend and frontend systems
- Strong communication and stakeholder collaboration skills
- Ability to work proactively and independently in incident management
- Experience coordinating support processes and handling escalations
- Positive team-oriented mindset with strong ownership and accountability
- Experience with Java-based systems (Java 17+) is considered a plus
- Based in or able to work in the Gothenburg area
- Fluent in English (spoken and written)
- Valid EU citizenship or Swedish work permit
