Assignment Description

We are looking for an experienced Customer Operations & Enablement Lead

What You Will Work On

• Lead customer onboarding and enablement activities for the digital platform rollout
• Drive workshop activation and ensure successful customer adoption
• Collaborate closely with the Commercial & Growth Lead to execute the rollout strategy
• Support customers and partners throughout the onboarding journey
• Conduct user testing and gather customer feedback to improve platform usability
• Translate customer and market insights into actionable priorities for internal teams
• Develop and maintain onboarding processes, enablement materials, and customer support documentation
• Define, monitor, and improve KPIs related to customer adoption, engagement, and platform usage
• Track customer performance and identify opportunities to increase business value
• Coordinate activities across business, commercial, and product teams
• Support launch activities and contribute to the successful scaling of the platform
• Build strong relationships with workshops, customers, and business partners
• Drive continuous improvements based on customer feedback and operational insights

What You Bring

• Proven experience in Business Development, Customer Operations, Customer Success, or Customer Enablement
• Experience leading customer onboarding, adoption, or digital platform rollouts
• Strong project management and execution skills
• Experience working closely with customers, partners, and cross-functional teams
• Strong stakeholder management and communication skills
• Experience conducting user testing and collecting customer feedback
• Ability to translate business and customer needs into actionable improvements
• Experience defining and tracking KPIs, performance metrics, and customer success measures
• Analytical and solution-oriented mindset with strong problem-solving skills
• Strong organizational and planning abilities
• Experience in digital products, SaaS platforms, marketplaces, or customer-facing technology solutions is highly desirable
• Management consulting experience is considered an advantage
• Ability to work independently while collaborating effectively across multiple teams
• Fluent in English, both written and spoken
• Ability to work primarily onsite in Stockholm during the assignment

If this sounds interesting, please send your CV to cv@veritaz.se