Project Manager/Program Manager

IT Service Delivery Manager – 17548

Södertälje, Sweden

Onsite

Huy Tran

HR Administrator

cv@veritaz.se

Job Summary

Posted Date

May 3, 2026
Work Type

Onsite
Deadline

2026-05-04
Schedule

Full-time
Location

Södertälje, Sweden

Job Description

Assignment Description

We are currently seeking a Service Manager

What You Will Work On

Own and manage end-to-end service delivery within a production environment
Ensure compliance with SLAs, KPIs, and quality targets
Act as the primary point of contact for stakeholders and internal teams
Coordinate cross-functional teams to support service operations
Manage incidents, escalations, and problem resolution processes
Support and drive service improvements, upgrades, and changes
Monitor and report on service performance and operational metrics
Ensure proper documentation, processes, and service readiness
Collaborate with project managers and stakeholders for ongoing improvements

What You Bring

Experience in service delivery, service management, or similar roles
Understanding of industrial IT systems and environments
Experience with incident, problem, and change management processes
Ability to coordinate multiple stakeholders and cross-functional teams
Experience working with KPIs, SLAs, and service performance tracking
General understanding of IT infrastructure, including servers and systems
Strong communication skills and structured way of working

If this sounds interesting, please send your CV to cv@veritaz.se

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