Assignment Description
We are looking for an experienced IT Service Manager
What You Will Work On
- Own the lifecycle management of enterprise network services
- Develop and maintain service roadmaps aligned with business and IT strategy
- Contribute to portfolio planning and long-term service development
- Collaborate with business stakeholders to ensure services support evolving business needs
- Govern service lifecycle processes, standards, and operational frameworks
- Ensure network services are delivered according to agreed service levels and business expectations
- Monitor and manage KPIs, SLAs, and XLAs while driving corrective actions when required
- Analyze service performance and stakeholder feedback to identify improvement opportunities
- Coordinate service delivery activities with internal teams and external service providers
- Act as the primary point of contact for business stakeholders, suppliers, and vendors
- Communicate service performance, risks, roadmaps, and planned improvements
- Manage supplier relationships, contracts, and vendor performance through established governance processes
- Manage service budgets, financial planning, forecasting, and cost follow-up
- Ensure compliance with Information Security, Privacy, GDPR, and Export Control requirements
- Drive continuous improvement initiatives through automation, optimization, and operational enhancements
- Identify, assess, and manage service-related risks and dependencies
What You Bring
- Proven experience as an IT Service Manager, Service Delivery Manager, Infrastructure Service Manager, or similar role
- University degree in Information Technology, Computer Science, Engineering, Business, or a related field
- 3–7 years of experience within IT Service Management, IT Operations, Infrastructure Services, or Network Services
- Strong knowledge of IT Service Management (ITSM) principles and service lifecycle management
- Experience managing suppliers, vendors, contracts, and governance processes
- Experience with portfolio management and service planning
- Strong experience managing service performance using KPIs, SLAs, and XLAs
- Experience with financial planning, budgeting, forecasting, and reporting
- Strong stakeholder management and communication skills
- Excellent analytical, problem-solving, and decision-making abilities
- Proactive, structured, and delivery-focused approach
- Ability to manage risks, competing priorities, and cross-functional dependencies
- Fluent in English, both written and spoken
If this sounds interesting please send your CV at cv@veritaz.se
