Others

ITSM Consultant – ITIL – 16838

Gothenburg, Sweden
Onsite

Huy Tran

HR Administrator

cv@veritaz.se

Job Summary

  • Posted Date

    March 18, 2026

  • Work Type

    Onsite

  • Deadline

    2026-03-24

  • Schedule

    Full-time

  • Location

    Gothenburg, Sweden

Job Description

Assignment Overview
We are looking for an ITSM Specialist

What you will work on

  • Own and manage the ITSM tool (Ivanti), ensuring it meets stakeholder needs
  • Oversee configuration, customization, and implementation of the ITSM tool
  • Collaborate with IT and business teams to enhance service delivery
  • Lead ITSM-related projects and initiatives across business functions
  • Develop, implement, and maintain ITIL processes aligned with best practices
  • Manage cross-functional projects to optimize ITSM processes
  • Act as Product Owner for the ITSM team, managing backlog and prioritization
  • Gather stakeholder feedback to define vision, roadmap, and requirements
  • Deliver training on ITSM, ITIL, and agile practices
  • Create training materials and documentation
  • Drive continuous improvement of ITSM tools and processes
  • Ensure successful delivery and adoption of ITSM initiatives

What you bring

  • ITIL Foundation v4 certification or equivalent
  • Minimum 5 years of experience in ITSM/ESM (e.g., Service Owner role)
  • Strong knowledge of ITSM tools, preferably Ivanti
  • Excellent understanding of ITIL processes and implementation
  • Experience managing stakeholders in multinational environments
  • Strong analytical, structured, and solution-oriented mindset
  • Self-motivated with a proactive “can-do” attitude
  • Excellent communication and organizational skills
  • Fluent Swedish and English communication skills (spoken and written)

 

If this sounds interesting, please send your CV to cv@veritaz.se

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