Assignment Overview
We are looking for an ITSM Specialist
What you will work on
- Own and manage the ITSM tool (Ivanti), ensuring it meets stakeholder needs
- Oversee configuration, customization, and implementation of the ITSM tool
- Collaborate with IT and business teams to enhance service delivery
- Lead ITSM-related projects and initiatives across business functions
- Develop, implement, and maintain ITIL processes aligned with best practices
- Manage cross-functional projects to optimize ITSM processes
- Act as Product Owner for the ITSM team, managing backlog and prioritization
- Gather stakeholder feedback to define vision, roadmap, and requirements
- Deliver training on ITSM, ITIL, and agile practices
- Create training materials and documentation
- Drive continuous improvement of ITSM tools and processes
- Ensure successful delivery and adoption of ITSM initiatives
What you bring
- ITIL Foundation v4 certification or equivalent
- Minimum 5 years of experience in ITSM/ESM (e.g., Service Owner role)
- Strong knowledge of ITSM tools, preferably Ivanti
- Excellent understanding of ITIL processes and implementation
- Experience managing stakeholders in multinational environments
- Strong analytical, structured, and solution-oriented mindset
- Self-motivated with a proactive “can-do” attitude
- Excellent communication and organizational skills
- Fluent Swedish and English communication skills (spoken and written)
If this sounds interesting, please send your CV to cv@veritaz.se
