Assignment Description
We are looking for an experienced Major Incident Manager
What You Will Work On
- Lead and coordinate the Major Incident Management process from detection to resolution
- Manage high-priority and business-critical IT incidents
- Ensure rapid escalation to appropriate technical teams and stakeholders
- Coordinate cross-functional response teams during major incidents
- Drive incident communications to operational teams, management, and business stakeholders
- Monitor incident progress and ensure timely resolution
- Facilitate decision-making during critical situations
- Conduct post-incident reviews and root cause analysis (RCA)
- Identify and drive corrective and preventive actions
- Ensure adherence to ITIL processes and organizational governance models
- Coordinate and manage external suppliers during incident resolution activities
- Monitor supplier performance against SLAs and service commitments
- Support operational readiness and incident response capabilities
- Participate in on-call/standby rotations as agreed
- Contribute to continuous improvement initiatives within Incident Management and IT Operations
What You Bring
- Proven experience in Incident Management or Major Incident Management within large-scale IT environments
- Strong understanding of IT Service Management (ITSM) principles and frameworks
- Experience managing business-critical incidents with significant operational impact
- Experience coordinating technical teams without direct line-management responsibility
- Strong stakeholder management and communication skills
- Experience working in multi-vendor and outsourced service environments
- Ability to remain calm and decisive under pressure
- Experience conducting Root Cause Analysis (RCA) and driving service improvements
- Strong understanding of complex IT infrastructures, applications, and service dependencies
- Ability to communicate effectively with both technical teams and executive stakeholders
- Fluent Swedish and English, written and spoken
If this sounds interesting, please send your CV to cv@veritaz.se
