Senior Incident Manager - 14724

Assignment Description:

We are looking for a Senior Incident Manager to join our dynamic team.

What you will work on:

Lead the end-to-end management of critical incidents, from detection and triage to resolution and closure
Coordinate cross-functional teams including DevOps, development, engineering and support to restore service quickly and effectively
Prioritise, escalate and communicate incident status clearly to internal stakeholders and end customers
Drive structured root cause analysis and ensure follow-up actions are implemented
Facilitate post-incident reviews and promote a learning culture across teams
Improve incident, problem and escalation processes to enhance system stability and service reliability
Contribute to proactive risk mitigation and continuous improvement initiatives in a highly complex, business-critical environment
Support a 24/7 on-call rotation to ensure rapid response to major incidents

What you bring:

Proven experience as an Incident Manager in a complex software or system environment
Strong coordination, decision-making and communication skills under pressure
Ability to work effectively in a 24/7 on-call rotation
Fluency in English and Swedish
Experience in software development is an advantage
Knowledge of electrical and/or embedded systems in vehicles is meriting
Background as a Problem Manager, Assignment Leader or similar is beneficial

If this sounds interesting, please send your CV to cv@veritaz.se

Senior Incident Manager – 14724