Assignment Description:
We are looking for a Senior IT Operation Service Manager to join our dynamic team.
What you will work on:
- Ensure the business receives tailored IT services that meet its objectives and user needs.
- Manage operational supplier relationships and ensure alignment
- Oversee operational risk management and ensure service continuity, including Business Continuity Management (BCM) and Disaster Recovery.
- Monitor service performance against approved roadmaps, SLAs, and KPIs, driving compliance and continuous improvement.
- Align IT Operations with the Solution Train’s Way of Working and cadence.
- Collaborate with external vendors and internal stakeholders to ensure seamless IT Operations delivery.
- Develop and maintain service descriptions in the service catalog, ensuring accuracy and alignment with business requirements.
- Manage supplier ecosystems, governance, and relationships to optimize service delivery.
- Drive continuous improvements in IT Operations, focusing on efficiency, cost-effectiveness, and innovation.
- Participate in projects to validate and approve transitions to production.
What you bring:
- A bachelor’s degree or equivalent in technology, economics, or a related field.
- Extensive experience in IT service management, including project and vendor management in complex, multivendor environments.
- Strong knowledge of organizational change management and lean processes.
- Proficiency in service management best practices and frameworks (e.g., ITIL).
- Proven leadership in digital service delivery, including the design, implementation, and management of high-quality services.
- Expertise in analyzing metrics and addressing IT Operations challenges to improve services.
- Experience with agile project management, cloud platforms, and digital services.
- Strong communication and negotiation skills, with the ability to influence stakeholders and external partners.
- A service-minded, proactive, and collaborative approach to leadership and teamwork.
- Cross-cultural experience and familiarity with Financial Services operations.
Preferred Skills:
- Certifications in ICT standards such as ITIL, project management, or architecture.
- Familiarity with open-source technologies and innovative procurement strategies.
- A commitment to fostering a dynamic, collaborative, and risk-aware culture
If this sounds interesting, please send your CV to cv@veritaz.se
