This post is also available in: Svenska (Swedish)

Assignment Description:

We are looking for a Senior IT Support Technician to join our dynamic team.

What you will work on:

• Provide 1st and 2nd line IT support for end-users in office and remote locations, as well as engineers in the field
• Operate, monitor, and maintain IT solutions and local backup systems
• Implement, test, and optimize adjustments and extensions of existing IT solutions
• Perform daily monitoring of systems and integrations, analyze and resolve reported errors
• Document monitoring procedures, solutions, and local IT infrastructure
• Manage contacts with suppliers of local IT systems
• Participate in and manage smaller local IT infrastructure projects
• Collaborate with IT colleagues in EU meetings and support regional Service Desk operations
• Take initiatives to optimize business processes and improve IT operations

What you bring:

• Strong knowledge of Microsoft Active Directory, Windows 10/11, and Windows Server 2016/2019/2022
• Experience with Microsoft Teams and basic M365 administration
• VMware knowledge and experience with virtualized environments
• Networking skills, particularly in Windows Server-based networks
• Experience analyzing and troubleshooting 1st and 2nd line support issues
• Familiarity with ITIL framework, focusing on service requests and incidents
• Experience working with major Service Desk systems
• 3+ years of experience in a global company with central/hosted IT infrastructure
• Willingness to travel within the region 1–2 times per year
• Fluent in English and Swedish, both verbal and written
• Self-driven, able to take ownership of tasks and inform managers on progress and actions

If this sounds interesting, please send your CV to cv@veritaz.se