This post is also available in: Svenska (Swedish)

Assignment Description:

We are looking for a Senior Service Designer – Customer Experience (CX) to join our dynamic team.

What you will work on:

• Develop and maintain end-to-end customer journey frameworks, identifying pain points, needs, emotions, and opportunities.
• Design and visualize customer journeys and brand experiences across digital platforms, machines, tools, and physical environments.
• Facilitate workshops and journey mapping sessions with stakeholders across product, service, marketing, digital, and dealer teams.
• Translate customer insights and voice-of-customer data into actionable improvements and experience principles.
• Ensure consistency of customer experience and brand alignment across markets and functions.
• Contribute to CX capability-building by sharing best practices and raising awareness around customer experience thinking.
• Collaborate closely with marketing and brand teams to ensure brand promise is delivered through every customer interaction.

What you bring:

• 6+ years of experience in customer experience, service design, journey mapping, or brand experience, preferably in B2B or industrial settings.
• Strong systems thinking skills and the ability to visualize complex customer journeys in a clear and compelling way.
• Experience balancing strategic thinking with hands-on execution, including facilitating workshops and creating journey blueprints or service artefacts.
• Mastery of design thinking, service design, and CX methodologies, with the ability to align brand, product, and service touchpoints.
• Excellent collaboration and communication skills, with the ability to convey the customer story in an evidence-based and engaging manner.
• Empathy, creativity, and attention to detail, with a focus on delivering high-quality, consistent experiences.

If this sounds interesting, please send your CV to cv@veritaz.se