Senior Service Designer – 13789

This post is also available in: Svenska (Swedish)

Assignment Description:

We are looking for a Senior Service Designer – Customer Experience (CX) to join our dynamic team.

What you will work on:

Develop and maintain end-to-end customer journey frameworks, identifying pain points, needs, emotions, and opportunities.
Design and visualize customer journeys and brand experiences across digital platforms, machines, tools, and physical environments.
Facilitate workshops and journey mapping sessions with stakeholders across product, service, marketing, digital, and dealer teams.
Translate customer insights and voice-of-customer data into actionable improvements and experience principles.
Ensure consistency of customer experience and brand alignment across markets and functions.
Contribute to CX capability-building by sharing best practices and raising awareness around customer experience thinking.
Collaborate closely with marketing and brand teams to ensure brand promise is delivered through every customer interaction.

What you bring:

6+ years of experience in customer experience, service design, journey mapping, or brand experience, preferably in B2B or industrial settings.
Strong systems thinking skills and the ability to visualize complex customer journeys in a clear and compelling way.
Experience balancing strategic thinking with hands-on execution, including facilitating workshops and creating journey blueprints or service artefacts.
Mastery of design thinking, service design, and CX methodologies, with the ability to align brand, product, and service touchpoints.
Excellent collaboration and communication skills, with the ability to convey the customer story in an evidence-based and engaging manner.
Empathy, creativity, and attention to detail, with a focus on delivering high-quality, consistent experiences.

If this sounds interesting, please send your CV to cv@veritaz.se

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