Senior Service Designer - 14044

This post is also available in: Svenska (Swedish)

Assignment Description:

We are looking for a Senior Service Designer to join our dynamic team.

What you will work on:

Lead foundational research and service design initiatives to map existing supply chain decision journeys and identify key user pain points.
Conduct contextual interviews and qualitative studies across logistics domains to uncover user needs and behaviors.
Synthesize findings into personas, jobs-to-be-done, and actionable journey maps to guide future product direction.
Facilitate cross-functional workshops to co-create future-state experiences and align teams on priorities and opportunities.
Translate complexity into clarity through visualization, storytelling, and clear communication of insights.
Produce opportunity clusters, “How might we…” statements, and a future vision for the digital Control Tower experience.
Collaborate closely with product owners, architects, and UX designers to ensure research insights directly inform design and development activities.

What you bring:

Minimum 7 years of experience in service design, design research, or experience strategy within complex or data-driven environments.
Strong expertise in qualitative research methods including contextual inquiry, ethnographic research, and journey mapping.
Proven ability to facilitate workshops and visualize complexity through service blueprints, personas, and user journeys.
Excellent storytelling and communication skills to influence stakeholders and align cross-functional teams.
Familiarity with UX metrics, data visualization, and tailoring insights for diverse audiences, including leadership.
Experience within supply chain, logistics, or manufacturing ecosystems is a strong advantage.
Ability to navigate complex enterprise settings and manage multiple stakeholder groups effectively.
Excellent command of English, both written and spoken.

If this sounds interesting, please send your CV to cv@veritaz.se

Senior Service Designer – 14044