Assignment Description:
We are looking for a Senior Service Manager – IT Infrastructure to join our dynamic team.
What you will work on:
- Secure the delivery of IT infrastructure services in close collaboration with suppliers
- Take full accountability for the lifecycle management of assigned services, ensuring end-to-end delivery that meets business and user needs in a cost-effective manner
- Ensure services align with business objectives and deliver expected outcomes
- Manage financial aspects of services, including budgeting and cost optimization
- Oversee operational supplier performance and ensure adherence to contractual agreements
- Develop and maintain service roadmaps for ongoing maintenance and development
- Ensure service performance aligns with agreed service levels, costs, and quality standards
- Manage incidents, problems, changes, and day-to-day operations to maintain service continuity
- Produce regular service reports in line with defined SLAs, KPIs, and roadmaps
- Integrate infrastructure services into the Solution Train’s Way of Working and align with its cadence
- Manage business continuity and disaster recovery planning and execution
- Assess and manage operational risks to safeguard business operations
- Ensure compliance with applicable laws, regulations, and internal policies
- Foster a strong customer and risk culture, prioritizing fairness and customer outcomes
- Promote cross-functional and cross-country collaboration to enhance organizational effectiveness
- Lead with the Ikano values, emphasizing simplicity, common sense, and ethical conduct
- Ensure compliance with data protection laws and internal guidelines
What you bring:
- Bachelor’s degree or equivalent in technology, economics, or a related field
- Significant experience in IT service management, including project and financial management
- Proven expertise in IT infrastructure domains such as servers, storage, databases, networks, security, and cloud (IaaS/PaaS)
- Demonstrated ability to manage and negotiate with vendors in complex, multi-vendor environments
- Experience leading teams and planning personnel resources in multicultural organizations
- Solid understanding of agile methodologies, cloud platforms, open-source technologies, and digital services
- Business-driven mindset with a focus on continuous improvement and service development
- Strong communication and negotiation skills with the ability to influence stakeholders and external partners
- Demonstrated leadership qualities—proactive, coaching, and inspiring
- Experience in regulated industries such as financial services is an advantage
- Proficiency in English (spoken and written) sufficient for international collaboration
If this sounds interesting, please send your CV to cv@veritaz.se
