Assignment Description
We are looking for a technically skilled and communicative TSP Incident Manager
What You Will Work On
- Perform advanced log analysis to trace and troubleshoot end-to-end telematics service flows
- Identify failure points across vehicle systems (ECU), mobile networks (MNO), and cloud backends
- Leverage AI-powered tools to enhance incident analysis, anomaly detection, and pattern recognition
- Design and improve monitoring, observability, and alerting strategies
- Analyze logs, metrics, and alerts to distinguish real incidents from noise
- Lead major incident management and own the full lifecycle from detection to resolution
- Conduct Root Cause Analysis (RCA) and deliver clear, structured reports
- Propose and drive long-term solutions to prevent recurring issues
- Act as the primary technical contact for customer-related incidents
- Translate technical findings into clear communication for both technical and non-technical stakeholders
- Collaborate with mobile network operators (MNOs) on connectivity-related issues (SIM, APN, roaming)
- Maintain documentation, knowledge base articles (KBAs), and operational procedures
What You Bring
- Experience in 2nd line support, Incident Management, or similar roles within telematics or connected car platforms
- Strong expertise in log analysis and troubleshooting using tools like ELK, Splunk, or similar
- Proficiency in SQL and Redis for data querying and analysis
- Hands-on experience with cloud platforms such as AWS or GCP
- Strong understanding of monitoring and observability practices
- Excellent communication skills in English (spoken and written)
- Ability to manage incidents end-to-end and perform Root Cause Analysis
If this sounds interesting, please send your CV to cv@veritaz.se
