IT Support

Senior Service Desk Agent – 11217

Gothenburg, Sweden
Onsite

Huy Tran

HR Administrator

cv@veritaz.se

Job Summary

  • Posted Date

    January 9, 2025

  • Work Type

    Onsite

  • Deadline

    2025-01-15

  • Schedule

    Full-time

  • Location

    Gothenburg, Sweden

Job Description

Assignment Description:

We are looking for a Senior Service Desk Agent to join our dynamic team.

What you will work on:

  • Troubleshoot and install systems primarily in a Windows environment.
  • Resolve both hardware and software issues efficiently and effectively.
  • Manage and register cases using the company’s case management system.
  • Provide support for Office applications (O365), Windows 7/10, Outlook, and network-related issues, including TCP/IP.
  • Administer authorizations and rights in Active Directory.
  • Deliver support via phone, remote tools like TeamViewer, and on-site assistance.

What you bring:

  • At least 2 years of experience in technical support/helpdesk or 1 year of experience combined with IT training.
  • Strong computer skills and a demonstrated interest in IT.
  • Excellent knowledge of Swedish and English, both spoken and written.
  • Experience working with case management systems and troubleshooting Office applications (O365) and Windows environments.
  • A meticulous and responsible approach, with a strong passion for troubleshooting and teamwork.

Preferred qualifications:

  • Experience with PowerShell scripting.
  • An interest in problem management.
  • Knowledge of IP telephony systems, particularly Cisco.

If this sounds interesting, please send your CV to cv@veritaz.se

Can’t find the role you’re looking for?

Send us your CV and we’ll match you with upcoming opportunities.

Submit Your CV

Similar Opportunities

Urgent

Product Owner – Developer Experience (Testing & Automation) – 16695

Product Owner
Stockholm, Sweden
Deadline: Mar 13, 2026

Looking for Product Owner – Developer Experience (Testing & Automation) at Stockholm, Sweden

Onsite Swedish
View Details
Urgent

Full Stack Developer – AI & Cloud (Python / Azure) – 16733

Software Engineer/Developer
Stockholm, Sweden
Deadline: Mar 19, 2026

Looking for Full Stack Developer – AI & Cloud (Python / Azure) at Stockholm, Sweden

Onsite Swedish
View Details
Lås upp möjligheter med Veritaz

Veritaz förstärker dina affärsbehov genom att erbjuda marknadsledande IT-rekrytering, bemanning och konsulttjänster i hela Sverige och internationellt. Samarbeta med oss idag för att skapa framgång och driva ditt företag framåt med rätt IT-kompetens

Karriär

Tjänster

Om oss

Facebook-f Instagram Linkedin

© 2025 Veritaz. Alla rättigheter förbehållna.