IT Support

IT Service Desk Technician – 17945

Stockholm, Sweden, Uppsala, Sweden
Onsite

Huy Tran

HR Administrator

cv@veritaz.se

Job Summary

  • Posted Date

    May 29, 2026

  • Work Type

    Onsite

  • Deadline

    2026-06-02

  • Schedule

    Full-time

  • Location

    Stockholm, Sweden, Uppsala, Sweden

Job Description

Assignment Description

We are currently looking for an experienced IT Technician to work in a consultant role supporting end users in a fast-paced and service-oriented IT environment.

What You Will Work On

  • Receive, analyze, and resolve incoming IT support requests and incidents
  • Troubleshoot and resolve hardware and software-related issues
  • Work with ticket handling, prioritization, escalation, and follow-up activities
  • Provide both on-site and remote IT support to end users
  • Support workplace IT environments and end-user devices
  • Perform user administration and account-related support tasks
  • Ensure high service quality and positive user experiences
  • Support Microsoft 365 and Windows-based environments
  • Collaborate with users, colleagues, and technical teams in daily support activities
  • Contribute to structured and efficient IT support processes
  • Assist with endpoint and workplace technology troubleshooting
  • Support ongoing operational IT activities in enterprise environments

What You Bring

  • Good knowledge of Windows environments and Microsoft 365
  • Experience with user administration and account management
  • Basic understanding of networking concepts and infrastructure
  • 2–3 years of experience within Service Desk or IT Support environments
  • Experience using remote support and troubleshooting tools
  • Strong communication and customer service skills in Swedish and English
  • Ability to troubleshoot both hardware and software-related issues
  • Structured and service-oriented approach to support delivery
  • Ability to prioritize and manage multiple support cases simultaneously
  • Strong collaboration and problem-solving capabilities

If this sounds interesting please send your CV at cv@veritaz.se

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