IT Service Management Technician - 17926

Assignment Description

We are currently looking for an IT Service Delivery Technician

What You Will Work On

Deliver high-quality IT support and service to end users
Support and maintain workplace IT services and related infrastructure
Handle incidents, requests, and service inquiries through ITSM processes
Provide first-line support and coordinate escalations when required
Support computers, peripherals, telephony, printing, and meeting room technology
Assist with large-screen and visualization solutions
Contribute to knowledge management and documentation activities
Support IT asset management and lifecycle processes
Participate in installation, logistics, and deployment activities
Work with case management and service management systems
Collaborate with stakeholders to improve service delivery processes
Support automation and digitalization initiatives within IT operations
Identify opportunities for process optimization and continuous improvement
Contribute to the development and enhancement of ITSM practices
Ensure a positive and professional end-user experience

What You Bring

Experience working in customer support, service desk, or IT support environments
Strong communication skills in Swedish and English, both written and spoken
Customer-focused mindset with a passion for service delivery
Experience supporting end users in corporate IT environments
Good troubleshooting and problem-solving abilities
Ability to plan, coordinate, and drive tasks independently
Strong collaboration and stakeholder management skills
Experience working in dynamic and fast-paced environments
Structured and organized approach to service delivery
Proactive mindset with a focus on continuous improvement
Strong interest in technology, automation, and digitalization

If this sounds interesting please send your CV at cv@veritaz.se

IT Service Management Technician – 17926