ServiceNow ITSM Product Specialist - 18889

Assignment Description

We are looking for a Senior ServiceNow ITSM Product Specialist / Technical Project Lead

What You Will Work On

• Lead ServiceNow ITSM initiatives from business needs and requirements through implementation
• Coordinate initiatives together with Product Owners, process owners, platform teams, and business stakeholders
• Lead workshops and translate business/process needs into technical requirements
• Drive scope, solution design, planning, testing, training, and implementation
• Ensure solutions follow ServiceNow best practices and OOTB functionality
• Act as the bridge between ITSM processes, ServiceNow platform teams, and business stakeholders
• Lead solution discussions and recommend appropriate technical approaches
• Support initiatives such as Universal Request changes and Incident management
• Support rollout of Workspace solutions to different user groups
• Prepare ITSM for AI, Now Assist, automation, and related capabilities
• Structure and manage backlogs, epics, features, and user stories
• Drive technical teams and ensure progress without necessarily owning the detailed technical implementation

What You Bring

• 7+ years of professional experience / Senior level
• Deep and current technical knowledge of ServiceNow ITSM
• Experience leading technical projects within ServiceNow ITSM
• Experience driving ServiceNow implementations or major platform changes
• Strong understanding of business processes and technical ServiceNow solutions
• Experience working with business stakeholders and technical teams
• Experience with backlog, epics, features, and user stories
• Strong understanding of OOTB functionality versus customizations
• Good knowledge of:Incident
• Request
• Change
• Knowledge
• CMDB
• CSDM

Ability to lead and challenge solution discussions

Strong stakeholder management and communication skills

Fluent/professional Swedish communication skills

Interested? Please share your updated CV at cv@veritaz.se to proceed further.