System Developer - ServiceNow - 19653
Huy Tran
HR Administrator
Required Skills
Job Overview
Role Summary
We are seeking a senior ServiceNow consultant for a consulting assignment in the financial sector. The assignment focuses on technical design and continued development of ServiceNow ITSM in a complex systems environment with multiple integrations and dependencies. You will work closely with a development team, providing senior technical expertise in solution design, technical direction, and decision-making during the final phase of an ongoing ITSM implementation.
Key Responsibilities
- Design, develop, and configure ServiceNow applications, modules, workflows, and scalable solutions.
- Drive development activities throughout the full delivery lifecycle, from requirements gathering and analysis through design, development, testing, and implementation.
- Develop and maintain Service Catalog capabilities, including Catalog Items, Record Producers, and catalog workflows.
- Configure and enhance ServiceNow ITSM processes, including Incident, Problem, Change, Request, and Service Catalog.
- Develop and maintain CMDB and Configuration Management capabilities, including CI structures, relationships, data quality, and alignment with the ServiceNow CSDM data model.
- Support the development team with technical guidance, solution design choices, and senior specialist expertise.
- Contribute to improving existing working methods, technical processes, and development practices.
Technical Stack & Requirements
- Extensive hands-on development and configuration experience in ServiceNow, including applications, modules, and workflows.
- Strong knowledge of ServiceNow ITSM, including Incident, Problem, Change, Request, and Service Catalog.
- Strong JavaScript skills and experience with ServiceNow development components such as Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions.
- Experience with Service Catalog, Catalog Items, Record Producers, and catalog workflows.
- Strong knowledge of CMDB, Configuration Management, CI relationships, data quality, and CSDM.
- Experience designing and implementing scalable ServiceNow solutions in environments with integrations and interdependent systems.
Qualifications & Experience
You should have substantial ServiceNow development and configuration experience and a proven background as a Tech Lead or leading specialist in ServiceNow-related assignments. Relevant ServiceNow certifications are required, such as Certified System Administrator (CSA); one or more Certified Implementation Specialist (CIS) certifications are preferred. Experience from the banking and finance sector, self-hosted ServiceNow environments, and large-scale ITSM implementations is advantageous. Professional fluency in Swedish and English, both written and spoken, is required.