Technical Support Engineer – Connected Services - 20160

Role Summary

An experienced Technical Support Engineer is needed to support digital and connected vehicle services in a global environment.

Key Responsibilities

• Provide expert-level technical support for connected and digital vehicle services.
• Handle and resolve incidents escalated from first-line support functions.
• Perform structured troubleshooting, technical diagnostics, root-cause investigation, and issue resolution.
• Collaborate with regional teams, local support organizations, developers, testers, quality specialists, and R&D teams on complex cases.
• Drive technical cases forward through investigation, resolution, communication, and follow-up.
• Contribute technical insights to the continuous improvement of connected services and related products.
• Develop, improve, and maintain support documentation, processes, and ways of working.
• Support knowledge-sharing and training activities across the support organization.
• Contribute to quality assurance activities related to support operations and service delivery.

Technical Stack & Requirements

• Experience supporting connected services, digital services, fleet management systems, telecommunications, networking, or electrical systems.
• Knowledge of CAN, Ethernet, TCU, and ECU environments is advantageous.
• Strong capability in advanced troubleshooting, diagnostics, and incident management.
• Ability to investigate technical issues across connected-vehicle and networked system environments.

Qualifications & Experience

At least 3 years of experience in a similar role, such as Technical Support Engineer, IT Specialist, or Network Specialist, is required. Experience in connected or digital services, fleet management systems, electrical systems, telecommunications, or networking is relevant. Experience with advanced troubleshooting and incident management is highly valued. The successful consultant is fluent in English and able to communicate clearly with both technical teams and customers in an international environment.

Interested? Please share your updated CV at cv@veritaz.se to proceed further.