Technical Service Manager - 20065
Huy Tran
HR Administrator
Efterfrågade kompetenser
Om tjänsten
Role Summary
An experienced Technical Service Manager is needed for a consulting assignment supporting business-critical applications in a complex enterprise environment. The role is responsible for maintaining stable, reliable application services and coordinating technical and operational support across business users, infrastructure teams, local IT functions, vendors, and external partners.
The assignment focuses on incident resolution, vendor escalation management, service performance monitoring, and the support of application changes, releases, upgrades, and deployments. The consultant will also contribute to disaster recovery activities, audits, access management, documentation, and the continuous improvement of support processes and application operations. Support may additionally be required for initiatives involving traceability and production-critical systems.
Key Responsibilities
- Ensure the stability, availability, and reliable operational performance of business-critical applications.
- Coordinate the investigation and resolution of incidents, problems, and service disruptions with internal teams and external partners.
- Manage and follow up on escalations with third-party vendors.
- Support application changes, releases, upgrades, and deployments in collaboration with relevant technical and business stakeholders.
- Monitor service performance, identify improvement opportunities, and contribute to the continuous development of application support processes.
- Participate in disaster recovery activities, audit support, access management, and operational documentation.
- Collaborate closely with business users, infrastructure teams, local IT organizations, vendors, and external partners.
- Provide support for initiatives related to traceability, serialization, and production-critical systems where needed.
Technical Stack & Requirements
- Strong practical understanding of Incident Management, Problem Management, Change Management, and Service Management processes.
- Experience using ServiceNow or comparable IT Service Management platforms.
- Good understanding of Windows Server environments.
- Working knowledge of enterprise networking, databases, and cloud platforms.
- Experience coordinating technical support and escalation workflows with third-party vendors.
- ITIL certification is required.
Qualifications & Experience
The ideal consultant has at least 5 years of experience supporting enterprise applications in a complex operational environment. You should be comfortable working across multiple stakeholder groups and coordinating activities between business and technical teams. Strong analytical and troubleshooting capabilities are required, together with clear communication skills in both Swedish and English.
Experience supporting Track & Trace or Serialization solutions is advantageous. Experience from manufacturing or factory IT environments is also considered beneficial.